Cancellation Under Distance Selling Regulations

Due to the nature of our business, we appreciate not all our customers are able to visit us to collect their vehicles in person.

We are able to offer delivery free of charge throughout mainland England and Wales.

If you have ordered and taken delivery of your vehicle without visiting our showroom and you are not buying the car in the course of your trade or business, the following cancellation clause applies:

  • You have 14 days to get to know your new vehicle and to make sure it suits you.  If you change your mind just let us know in writing by post: Vans Direct, 348 Shirley Road, Southampton, Hants, SO15 3HY or in email to [email protected] and to reach us by 6 pm on the 14th day following delivery, and we will come and collect the vehicle for a refund.  A charge of up to £500.00 may be made for collection.
  • We cannot accept a return of the vehicle if it has been damaged, modified or altered from the condition it was delivered in.
  • An excess mileage charge of £1.00 per mile for any mileage over £150 miles in those 14 days will apply.  If you do change your mind you cannot use the vehicle once you have notified us - but you must still tax and insure the vehicle until it is collected.

This cancellation (change of mind) clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).

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